Information we collect
We may collect information you choose to share, including your name, phone number, WhatsApp details, delivery address, size, product preferences, occasion and appointment information. We may also receive basic technical information from your browser or device, such as IP address, pages viewed and cookie data.
How we use it
We use information to respond to enquiries, prepare appointments, confirm availability, coordinate purchases and delivery, provide customer support, improve the website, prevent misuse and meet legal or accounting obligations. We only ask for information that is reasonably relevant to the service you request.
WhatsApp, Instagram and Maps
Our website links to services including WhatsApp, Instagram and Google Maps. When you use those services, their own privacy terms and data practices apply. Messages sent through WhatsApp or Instagram may be processed by those platforms as well as by The Closet.
Sharing and retention
We do not sell or rent personal information. We may share limited information with service providers involved in hosting, communications, payment, professional advice or delivery, only where needed to provide the service or comply with law. We retain information only for as long as reasonably necessary for the stated purpose, our records and applicable legal requirements.
Your choices
You may ask us to access, correct or delete information you have provided, or withdraw consent for future optional communications, subject to applicable law and records we are required to keep. Contact customer support using the phone or WhatsApp details on this site.
Children
The website is intended for adults. Product or sizing information for children should be submitted by a parent or guardian; we do not knowingly seek personal information directly from children.
Security and changes
We use reasonable organisational and technical safeguards, but no online transmission is completely risk-free. We may update this policy as our services or legal obligations change; the date above identifies the current version.